Great Service Means Happy Customers at Owen Sound Volkswagen

This review is for the service department- I called the Owen Sound VW and Wade was extremely helpful on the phone and let me come in when I could get a tow there. They were able to patch my tire and give me a new lock nut with no issues. Thank you guys for the help!

I hate car shopping and was putting it off for so long. When I went to VW Owen Sound it was so warm and welcoming, all my nerves were at ease. Alex provided me with the best customer service I have ever experienced! He was kind and customer-centred! "Loved it" isn't enough to describe how awesome these guys were!

Thank you so much for everything you've done! You guys didn't even hesitate to bring me a loaner to my home and pick up my car so it could be looked at right away. Thank you so much!!!!

Owen Sound Volkswagen is where I tend to go because I'm a loyal Volkswagen driver and my town doesn't have a VW dealership. OSV is a smaller, family-owned dealership that may not have an artisanal eatery and gourmet coffee bar, but it's friendly, efficient, and customer-oriented. A slight hyper-car-driac, I find the service staff to be particularly patient and persistent in getting to the bottom of an issue, no matter how illusive. It's easy to see that OSV has built up a loyal customer base - people are greeted warmly (usually by name), by owners, management, and front-line staff. The people I have chatted with in the waiting area come from all over to get OSV's personalized, quality service. This dealership has my gratitude and can look forward to my continued patronage.

Alex and all the staff at Owen Sound Volkswagen are hands down amazing! Exceptional customer service, compassion, and dedication to make sure that you and your vehicle are well taken care of (every step of the way). Generally car dealerships and salesmen get bad reps; Owen Sound VW is out of the ordinary! Highly recommended!!!! Love them!

I'll never go to another dealership again. Owen Sound Volkswagen was amazing to deal with.