Good Things in Small Packages!
Owen Sound Volkswagen is where I tend to go because I'm a loyal Volkswagen driver and my town doesn't have a VW dealership. OSV is a smaller, family-owned dealership that may not have an artisanal eatery and gourmet coffee bar, but it's friendly, efficient, and customer-oriented. A slight hyper-car-driac, I find the service staff to be particularly patient and persistent in getting to the bottom of an issue, no matter how illusive. It's easy to see that OSV has built up a loyal customer base - people are greeted warmly (usually by name), by owners, management, and front-line staff. The people I have chatted with in the waiting area come from all over to get OSV's personalized, quality service. This dealership has my gratitude and can look forward to my continued patronage.